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Best Auto Repair, Stafford

Stafford Location
60 Doc Stone Road Stafford, VA 22556

540-659-5600

Fredericksburg Location
11 Commerce Parkway Fredericksburg, VA 22406

540-654-5383
Opening Hours
  • Mon 7:00AM - 7:00PM
  • Tue 7:00AM - 7:00PM
  • Wed 7:00AM - 7:00PM
  • Thu 7:00AM - 7:00PM
  • Fri 7:00AM - 7:00PM
  • Sat Closed
  • Sun Closed
CONTACT US

540-659-5600 | 60 Doc Stone Road Stafford, VA 22556

CUSTOMER SERVICE

CUSTOMER SERVICE

Modern cars, light trucks, and sport-utility vehicles come with complex technology such as digital dashboards, oxygen sensors, electronic computers, unibody construction, and more. They run better, longer, and more efficiently than models of years past. However, they eventually need to be replaced.

Before taking your vehicle in for repairs or service, do your homework so you receive the best possible service.

  • Read the owner's manual to learn about the vehicle's systems and components.
  • Follow the recommended service schedules.
  • Keep a log of all repairs and service.
  • Do not ignore any warning signals your car may give you.
  • Carry a written list of the symptoms that you can give your mechanic.
  • Resist the temptation to suggest a specific course of repair. Allow our experienced technicians to diagnose and recommend a remedy.
  • It's important to note when the problem occurs. Is it constant or periodic? Does it occur when the vehicle is cold or after the engine has warmed up? Does it happen at all speeds? Only under acceleration? During braking? When shifting?

Check for the following common vehicle maintenance issues on a regular basis:
  • Unusual sounds, odors, drips, leaks, smoke, warning lights, gauge readings.
  • Changes in acceleration, engine performance, gas mileage, fluid levels.
  • Worn tires, belts, hoses.
  • Problems in handling, braking, steering, and vibrations.
  • When did the problem first start?

How to manage your service experience:
  • Ask as many questions as needed to fully understand your repair. Ask for an explanation in laymans terms if necessary.
  • Don't rush the technicians. You may be called and apprised of the problem, course of action, and cost before work begins.
  • Before you leave, be sure you understand shop policies regarding labor rates, guarantees, and acceptable methods of payment.
  • Make sure the shop has your contact information readily available, so you can be reached as soon as possible.

coupons

Free A/C temperature check with ANY purchase

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spring flowers

  • ASE (Automotive Service Excellence)
  • CARQUEST
  • IATN (International Automotive Technicians' Network)
  • Jasper
  • TECH-NET
  • World Pac
  • BG Products
  • Interstate Batteries
  • Mobile 1
  • Car Care Aware

Testimonials

Honest hard working group! Thought I needed a brake job but just needed cleaning and adjustment on rear drum brakes. Easy to work with!
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TAP TO CALL NOW Stafford: 540-659-5600
Fredericksburg: 540-654-5383
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